Privacy Policy

Last Updated: March 10, 2026

TrustGuard IQ (“TrustGuard,” “we,” “our,” or “us”) is operated by PrimaNuova Group LLC. We are committed to protecting the privacy of users of the TrustGuard IQ mobile application and related services (collectively, the “Service”).

This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use the Service.

TrustGuard IQ provides AI-assisted decision-support tools designed to help users evaluate potential risk patterns in situations such as suspicious communications, transactions, or interactions.

The Service does not monitor accounts, detect scams, investigate fraud, or provide legal, financial, cybersecurity, or professional advice.

By accessing or using the Service, you acknowledge that you have read and understand this Privacy Policy.

1. Information We Collect

TrustGuard IQ is designed to minimize personal data collection.

The categories of information we may collect include the following.

1.1 Information You Provide

When using the Service, you may voluntarily provide information such as:

• text descriptions of situations • excerpts from communications
• responses to structured prompts within the app
• support inquiries

Users should not submit sensitive personal information, including:

• Social Security numbers
• financial account numbers
• passwords or authentication codes
• medical or health information

TrustGuard IQ is not designed to process highly sensitive personal data.

1.2 Automatically Collected Information

When you access the Service, certain technical information may be collected automatically, including:

• device type
• operating system
• app version
• usage analytics
• crash reports and diagnostics

This information helps improve performance, reliability, and user experience.

1.3 AI Processing

Information you provide may be processed using artificial intelligence systems in order to generate structured analysis and informational insights.

These systems may be operated through third-party infrastructure providers.

Information processed by AI systems is used solely for the purpose of delivering and improving the Service.

2. How We Use Information

We may use collected information to:

• generate AI-assisted analysis results
• improve the accuracy and functionality of the Service
• monitor system performance and reliability
• maintain security and prevent misuse
• provide customer support
• develop new features and improvements

We do not sell personal information to third parties.

3. Sharing of Information

We may share limited information under the following circumstances.

Service Providers

We may share information with trusted vendors that support operation of the Service, such as:

• cloud hosting providers
• analytics providers
• AI infrastructure providers

These providers are contractually required to process data only for the purposes of supporting the Service.

Legal Compliance

We may disclose information if required to do so by law, court order, or governmental request.

Business Transfers

In the event of a merger, acquisition, restructuring, or asset sale, user information may be transferred as part of that transaction.

4. Data Security

We implement commercially reasonable safeguards designed to protect information from unauthorized access, alteration, disclosure, or destruction.

However, no system can guarantee absolute security.

Users should avoid submitting highly sensitive personal data through the Service.

5. Data Retention

We retain information only for as long as reasonably necessary to:

• operate and improve the Service
• maintain system security
• comply with legal obligations
• resolve disputes

Aggregated or anonymized information may be retained indefinitely for product improvement and research purposes.

6. Your Privacy Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

• the right to access information we hold about you
• the right to request correction of inaccurate data
• the right to request deletion of your information

Requests may be submitted using the contact information provided below.

7. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and related laws.

These rights may include requesting information about categories of personal information collected and requesting deletion of personal information.

8. Children’s Privacy

The Service is not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13.

If we learn that such information has been collected, we will take reasonable steps to delete it.

9. Third-Party Services

The Service may rely on third-party services including:
• hosting providers
• analytics platforms
• artificial intelligence processing services

These services operate under their own privacy policies, and TrustGuard IQ is not responsible for the privacy practices of those third parties.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

When updates are made, the Last Updated date will be revised.

Continued use of the Service after changes become effective constitutes acceptance of the revised policy.

11. Contact

Questions about this Privacy Policy may be directed to:

PrimaNuova Group LLC
TrustGuard IQ
privacy@primanuovagroup.com
16559 Joey Ct.
Grass Valley CA 95949